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Refund and Returns

At officialmiyoomini.com, we prioritize your satisfaction with our products and services. If you find yourself not entirely pleased with your purchase, we offer a refund and exchange service under these conditions:

  1. Return and Refund Request Period: Requests for returns and refunds must be initiated within 10 days of receiving your purchase. Please submit your request to service@officialmiyoomini.com or through our Contact page.
  2. Request Requirements: Include your order number and a clear reason for your return or refund request. We will review your request and, if approved, provide further instructions via email.
  3. Eligibility for Refund: Refunds are only available for items purchased directly on officialmiyoomini.com. For purchases made through other websites or retailers, please contact them directly for refunds.
  4. Exclusions: Products bought under special deals or promotions are not eligible for return.
  5. Return Condition: Items must be returned in their original packaging and condition, with the receipt included.
  6. Shipping Charges for Returns: Customers are responsible for the shipping costs associated with returning items for personal reasons.

Returns Process

  • Initiate the Return: Contact us at service@officialmiyoomini.com with your order number and a brief explanation for the return.
  • Approval and Instructions: Upon approval, we will provide detailed instructions for the return process.
  • Shipping the Product: Securely pack the item in its original packaging and ship it to the address provided in our instructions.
  • Refund Processing: Once we receive and inspect the returned item, we will process your refund. Please note that it may take several business days for the refund to reflect in your account.

Damaged Products Policy

If your product arrives damaged, please follow these steps:

  • Immediate Notification: Contact us at service@officialmiyoomini.com with your order number and proof of purchase.
  • Document the Damage: Provide photographs of the damaged package or product.
  • Confirm Shipping Address: Make sure to provide the correct address for replacement shipments.

We will replace any damaged items at no extra cost. Please note, damage caused by the customer may result in additional fees for the replacement.

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